Privacy Policy

Introduction

At the Neurofeedback Wellness Institute, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our services and website.

Information We Collect

We may collect the following types of information from you:

  1. Personal Information:

    • Name, contact details (email, phone number, address)
    • Demographic information (age, gender, etc.)
    • Health-related information necessary for providing services
  2. Payment Information:

    • Credit card or other payment details for processing transactions
  3. Website Usage Data:

    • IP address, browser type, operating system
    • Pages visited on our website, time spent on the site, and other usage statistics
  4. Communication Records:

    • Emails, phone calls, or other communications between you and the Neurofeedback Wellness Institute

How We Use Your Information

The information we collect is used for the following purposes:

  1. Service Delivery:

    • To provide and personalize our services to meet your specific needs
    • To schedule and manage appointments, and communicate important updates
  2. Payment Processing:

    • To securely process transactions for services rendered
  3. Communication:

    • To send you information related to your care, including appointment reminders, follow-up communications, and updates on services
  4. Website Improvements:

    • To analyze and enhance the user experience on our website
  5. Compliance and Legal Obligations:

    • To comply with legal and regulatory requirements, including maintaining accurate records of your care

Data Sharing and Disclosure

We value your trust and will never sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:

  1. Service Providers:

    • With trusted third-party service providers who assist us in delivering services (e.g., payment processors, IT support) and who agree to protect your privacy
  2. Legal Requirements:

    • When required by law, or in response to legal processes, such as a court order or subpoena
  3. Business Transfers:

    • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction

Data Security

We take the security of your personal information seriously. We implement appropriate physical, technical, and administrative measures to protect your data from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Secure encryption of sensitive data during transmission and storage
  • Access Controls: Limiting access to your personal information to only those employees or service providers who need it to perform their job duties
  • Regular Audits: Conducting regular audits of our security practices to ensure compliance with industry standards

Your Rights and Choices

You have the following rights regarding your personal information:

  1. Access and Correction:

    • You may request access to your personal information and correct any inaccuracies.
  2. Data Deletion:

    • You can request the deletion of your personal information, subject to legal and contractual obligations.
  3. Opt-Out:

    • You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
  4. Data Portability:

    • You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Phone: 8594121685
Email:neurowellnessky@gmail.com